Van Cleef & Arpels Magic Alhambra with Diamonds Long Necklace

Delivery Service

Global Delivery: We use FedEx to provide global delivery service to ensure that your jewelry is delivered safely and quickly.

Fast Delivery: After receiving the final payment, we will process and ship within 24 hours to ensure you receive your jewelry as soon as possible.

Safe Packaging: All jewelry is packed in special shockproof packaging to ensure that it is intact during transportation.

Order Tracking: Provide real-time order tracking information so you can check the delivery progress at any time.

Refund and Return Policy

Quality Issues: If the jewelry you receive has quality problems, please contact customer service within 7 days after receiving the goods and provide photos or videos of the relevant problems as proof. We will review and provide you with return or full refund services.

Material Dissatisfaction: If the material of the jewelry does not match the description (for example, it is not 18K gold, natural diamonds, etc.), please provide relevant proof within 7 days, and we will provide you with a refund or replacement service.

Don't like want to Return and Exchange: You can apply for a return and exchange within 7 days after receiving the jewelry and enjoy the unconditional return and exchange service, but you need to pay the shipping cost.

Refund and Exchange Process

1. Contact Customer Service: After receiving the product, if there are any quality or material issues, please contact customer service in time and provide photos or videos of the relevant issues.

2. Confirm the problem: We will review your feedback and confirm whether it meets the conditions for a refund or exchange.

3. Return the product: After confirming the return or exchange, please return the product to the designated address (we will provide the return address).

4. Return and Exchange Processing: After receiving the returned product, we will check it and process the refund or exchange as soon as possible after confirming that it is correct.

We are committed to ensuring that you have a worry-free shopping experience. All jewelry products will be provided by us with the best service!